Privacy Policy
This document provides a full explanation of how your personal information is collected, used, and protected on the www 1111 platform.
1. Introduction
www 1111 places the highest importance on protecting users' personal information. This Privacy Policy ("Policy") explains what types of information we collect, how we process that information, and what steps we take to protect your privacy.
By using the www 1111 website and services, you are considered to have agreed to the terms of this Policy. In addition to reading this Policy, you are encouraged to read our Terms and Conditions, as the two documents complement each other.
This Policy applies only to www 1111's own website and services. Third-party websites or services are responsible for their own privacy policies.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when registering an account and using our services. This may include:
- Full name, date of birth, and national identity card details
- Email address and mobile number
- Password (stored in encrypted form)
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Communication history with the support team
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Date, time, and duration of visits to the website
- Navigation log showing which pages you visited
- Browsing data collected through cookies and related technologies
Identity Verification Information
For secure transactions and fraud prevention, www 1111 may collect copies of your national identity card or passport as part of the KYC (Know Your Customer) process when necessary. This information is stored under strict security measures and is not retained beyond the period required.
3. Purpose of Information Use
Service Operation and Improvement
Collected information is used primarily for the following purposes:
- Creating, verifying, and managing accounts
- Processing financial transactions including deposits and withdrawals
- Providing bonuses, rewards, and VIP benefits
- Delivering customer support
- Analysing platform performance to improve service quality
- Identifying and resolving technical issues
Security and Fraud Prevention
We analyse collected information to ensure the security of your account and prevent unauthorised access. If suspicious activity is detected, you will be alerted and necessary steps will be taken to protect your account.
Communication and Notifications
Transaction confirmations, password recovery, promotional information, and important platform updates may be sent to your registered email or mobile number. If you do not wish to receive promotional messages, you may opt out at any time.
4. Cookie Use
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. www 1111 uses cookies to remember your login status, personalise your experience, and monitor site performance.
Types of Cookies
- Essential cookies: Required for login sessions and security. Services cannot function properly without them.
- Performance cookies: Help improve services by analysing how the site is used.
- Functional cookies: Remember your language preference and other settings.
Most browsers include controls for managing cookies. However, disabling cookies entirely may cause some services to not work properly.
5. Sharing Information with Third Parties
Information Sharing Policy
www 1111 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances required to operate the service:
- Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
- Technology service providers: Providers of server hosting, cybersecurity, and analytics services have access to limited information.
- Legal obligations: Information may need to be disclosed in response to a valid legal order or lawful request from a government authority.
Third-Party Agreements
Privacy protection agreements are in place with the third parties with whom information is shared. They are required to use the information received only for the specified purpose. However, www 1111 is not responsible for the privacy policies of third parties themselves.
6. Data Security Measures
Technical Security
www 1111 uses industry-standard security measures to keep your information safe. All data transfers are encrypted using SSL (Secure Sockets Layer) technology. Stored information is also protected with strong encryption.
- Data transfer via SSL/TLS encryption
- Password hashing and salting technology
- Regular security audits and vulnerability testing
- Restricted access policy — only authorised personnel may access personal information
Response to Data Breaches
If there is any reason to believe the security of your information has been compromised, www 1111 will notify you as quickly as possible and take all necessary steps to limit the damage.
7. Data Retention Period
www 1111 retains your information only for as long as necessary to provide the service or to meet legal obligations. Certain information may be kept for a specified period after an account is closed — for example, financial transaction records may be retained for legal compliance purposes.
Once the retention period ends, information is securely deleted or anonymised in a way that no individual can be identified from it.
8. Your Rights Regarding Your Information
Right to Access and Correct Information
You have the right to request access to the information held about you. If any information appears incorrect or incomplete, you may request a correction. We will respond to your request as promptly as possible.
Request for Deletion of Information
In certain circumstances, you may request that your information be deleted. However, information related to legal obligations or ongoing transactions may not be immediately deletable.
Right to Object to Processing
You have the right to object to the use of your information for marketing or analytics purposes. Upon receiving such a request, we will stop the relevant processing.
Relationship with Responsible Gaming
The protection of your data and your personal safety are equally important to us. At www 1111, we believe that data protection, just like ensuring responsible gaming, is a core part of our duty to our users.
9. Minor's Information and Age Restrictions
All services on www 1111 are for persons aged 21 or older only. No one under the age of 21 is permitted to register or use services on this platform.
If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please contact us.
10. Changes to the Policy
www 1111 may update this Privacy Policy from time to time. When changes are made, they will be published on this page with a new date, and you will be notified directly of any significant changes.
Continued use of the platform after an update will be understood as your agreement to the revised policy. We therefore recommend visiting this page regularly. For the full terms of service alongside this Privacy Policy, please visit our FAQ section, where you will also find answers to common questions.
11. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or have any other privacy-related matter, you may contact us. Our support team is available 24/7 in both Bengali and English.
Contact Methods
Live Chat: Speak with us directly from any page on the website — 24 hours a day, 7 days a week.
Email: [email protected]